We are seeking a proactive and highly organized Customer Service Executive to support our Design & Production operations. This role ensures seamless coordination between clients, design, production (print, promo, branding etc), and sales; from brief to final delivery. The ideal candidate understands the pace, precision, and detail required in a print environment and is confident managing multiple live jobs at once.
More about the Day to Day:
- Act as the primary point of contact for client inquiries, briefs, and job updates
- Prepare accurate quotations based on specifications, materials, finishes, and production requirements
- Follow up on all jobs within and without to ensure timelines and quality standards are met
- Liaise with design, production, and sales teams on job progress and client feedback
- Track job status, manage revisions, and communicate changes clearly
- Ensure smooth handover from quotation to production to delivery
Minimum Qualifications:
- Previous experience in a design agency, print, signage, branding or packaging environment (strongly preferred)
- Strong understanding of print processes, materials, timelines, and production workflows
- Excellent customer service and communication skills
- High attention to detail — particularly in costing and job specifications
- Ability to manage multiple jobs simultaneously with accuracy and urgency
- Proficiency in Excel and job tracking systems
Additional Requirements:
- Structured and organized with strong follow-through
- Commercially aware and confident preparing quotations
- Comfortable working in a deadline-driven production setting
- A team player who can balance client expectations with operational realities
The ideal candidate understands the rhythm of print production, enjoys coordinating moving parts to deliver quality work on time and is keen on nurturing client relationships for growth.
Applications to be submitted via: https://wkf.ms/4feKCL by or before 25th February 2026.